Very Poor service of Absa idirect insurance

Absa direct insurance is very disappointing. I paid insurance from March 2023 until September 15, 2023. They claimed that they fitted a telematics tracker in my vehicle and gave me a panic button. I asked for a Tracker certificate from Absa, but they couldn't assist me as I had to make telephone calls for the whole day until I decided to call Tracker Company directly. I was told that my information didn't appear in their system, which meant I was not covered. I was fed and decided to cancel the Absa iDirect insurance, but the gentleman who I spoke to on the phone seems not to care. Up to this time, I never received a call from them, as normally insurance companies want to find out why their clients cancelled. really poor service and disappointing, especially since I have a business account with them.

Absa idirect insurance is very dissapointing. I paid insurance from March 2023 till 15 September 2023, they claimed that they fitted Telematics tracker in my vehicle and gave me panic button. I asked Tracker certificate from Absa they couldn't assist me as had to make telephone calls for the whole day. When I phone Tracker company I was told that my information doesn't appear in thier system which meant I am not covered. I was fed I decided to cancel the Absa idirect insurance but the gentleman who I spoke to on the phone seems not to care. Up to this time I never received call from the as normally insurance companies want to find out why thier client cancelled. Really poor service.