VERY POOR SERVICE FROM ABSA INSURANCE - PENSIONER DEBITED ON CANCELLED POLICY

Early last week I posted on Hellopeter about my bad experience with ABSA Insurance on my personal policy. They responded privately apologising and gave an undertaking to investigate and give me feedback by 04/02/2025, which is today. It will be interesting to see whether they keep to the timeframe and resolve matter. Here is another mess up from them on another policy. My friend who is a pensioner asked me to help him cancel his ABSA houseowners policy under policy number *** with effect from 31/01/2025. This was done in December 2024 by me sending an e-mail request. He was also unhappy with ABSA's service and no longer wanted their policy. We received confirmation of the cancellation from ABSA on 24/12/2024 by e-mail on an official letter. An ABSA consultant also confirmed with the policy holder that they have cancelled his policy. Over this weekend ABSA debited his premium despite them confirming cancellation more than a month ago. Now my pensioner friend is running out of funds for his other debit orders. To people that think that ABSA Insurance is a good company, wait until they mess you around and show how ********* they are. The timeframe to resolve issues on simple matters is also rather long or perhaps they mess up so much that they have thousands of complaints to attend to.