Very poor service

I am very disappointed with Absa Idirect was involved in an accident on the 23th of July 2025,was phoned on the 30th to say my claim was proceed and the will be collecting my car from GBid to Lochson Autopanelbeaters ,since no communication from them ,until this morning I phoned this morning to Absa kept on hold,no claim processed thus far,my car still with unattended