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Nomsa N
1 reviews | Active since Jan 2020
29 Jan 2025, 11:15
Very poor service
I have been trying to get help from idirect for almost a month. The phone rings for close to an hour before you get a response only to be put on hold again.
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Absa Insurance Company Limited's replyOfficial
29 Jan 2025, 12:34Dear Nomsa Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution. The reference number for your complaint is C-***6. RegardsPravesh BejayCustomer Value Management
Absa Insurance Company Limited's reply29 Jan 2025, 12:34
Official
Dear Nomsa Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution. The reference number for your complaint is C-***6. RegardsPravesh BejayCustomer Value Management