Very poor experience on cell phone repair claim

Lodged a claim with ABSA I Direct on cellphone screen repair. My phone was sent to them by ABSA I Direct insurance for a cracked screen repair. Paid the R500 excess fee and the phone was delivered back to me. When I switched it on, the screen was faulty and display was "blue". I immediately took a photo and got in contact with the supplier. They uplifted the phone for further inspection.

I was then told to lodge a second claim due to "further impact damage". This will then cause me too pay excess again. I disputed the report, as it would not make sense to do a return to supplier if I was at fault... obviously there was no apparent impact damage, and have the photo to prove it. In my opinion the initial inspection was poorly done.

After 2 months and a major lack of feedback - ABSA then agreed with the suppliers report, and told me to lodge a second claim.

Very unhappy and poor service from both supplier and insurer.

Requested faulty device to be returned and will cancel the policy with ABSA.

Just not worth it.