Very poor cutomer service

I have contacted ABSA idirect so many times to initially amend my car insurance policy but now I just want it cancelled. I call and no one picks up, which results in hundreds of rands wasted on airtime. I send emails and they only reply with automated emails and don't actually assist me. If I can't get someone to talk to me about my policy, I can only imagine the nightmare I would encounter if I would need to make a claim. If I could rate 0 stars I would.