Very disapponted with Absa i-Direct insurance

Totally disappointed:

Im totally disappointed by the treatment I have received from Absa I-direct insurance. I was in an accident in December 2019 where the car was written off. The claim process took so long and I was asked to tell the events of the evening over and over as if they are trying to catch me out or something. I had even reported the accident to the police station that same night after the car was towed away. The assessment process took so long and I had to make various follow ups only to find out that Absa was calling the incorrect number all along and no report back was being given in December.

Finally in January the car was written off and they refuse to settle the outstanding balance sighting that the car is not roadworthy. I had spent so much money out of pocket and unplanned in 2019 to ensure that the car is roadworthy as it was on a service plan and no longer under a maintaince plan.

I had chosen this insurer as im a private bank client of ABSA and wanted to keep all my business in house and if they treat private clients like this, I can only imagine the other clients as to what they go through.

Im at the point where Im going to initiate a cancellation of my private bank account and move to the other private bank across Sandton.

I even imagined that if I keep my banking and insurance in-house, the settlement of claims would be very smooth as opposed to when there are third parties involved.

Im truly disappointed at this treatment as I have never failed to honour any of my obligations to ABSA and the first opportunity they get to disappoint me, they take fully.