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Janine S
1 reviews | Active since Jul 2022
30 Oct 2024, 07:32
Very disappointing service from Absa Activate
The lack of service from Activate Absa is very disappointing... An email was sent to cancel my husband's policy on the 8 October .. We received acknowledgement that a consultant would call us... To date there has been no calls from them...You waste your airtime as they constantly have high call volumes. Emails have been sent with no responses. All we need is to cancel this policy...
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Absa Insurance Company Limited's replyOfficial
30 Oct 2024, 10:04Dear Janine Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide him with my specific contact details as well as the expected timeframe for further feedback/resolution via email to your husbands email address or by making contact with him telephonically. The reference number for your complaint is C-***7. Kind regards,Vanessa CroweGroup Customer Care
Absa Insurance Company Limited's reply30 Oct 2024, 10:04
Official
Dear Janine Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide him with my specific contact details as well as the expected timeframe for further feedback/resolution via email to your husbands email address or by making contact with him telephonically. The reference number for your complaint is C-***7. Kind regards,Vanessa CroweGroup Customer Care