Very disappointed with untrue allegations.

I am writing to express my deep dissatisfaction with the handling of my claim. I have been informed that the assessment suggests my car was being used for Bolt, which is completely untrue and very concerning.

This claim process has already been stressful, and this incorrect assumption has made the experience even worse. I have never used my new car for Bolt or any other ride-hailing service, we do have a second car (VW Polo) which is being used for e-hailing hence we bought the car that was unfortunately involved in an accident and I request that this matter be reviewed urgently and treated with fairness.

Please let me know what information or documentation you require from me to resolve this issue, because I am committed to clearing up this misunderstanding as soon as possible. I believe that Absa could've contacted bolt to confirm if the registration was ever registered for Bolt before throwing such allegations on us.