Very disappointed Loyal customer

Good day,

I am very disappointed in the way this situation was dealt with and all efforts coming from my side and none from the Insurer even though their administrator was at fault.

I have had my plan with ABSA Innovations group warranty plan for the past 4 years and not once had I missed a payment. I was asked to renew which I gladly agreed to at an increased price fine, but then I get double debited at the end on Jan 25.

I re-charge my cell phone with airtime as I'm on pre-paid to enquire about it just to find that they have opened up 2 accounts instead of just renewing the 1 account that I currently had. Not only was I double debited I had to "re-charge" call them numerous times (at least 6 times) going back n forth as if I was at fault and still up to today was not refunded.

I was short for my other debits as I budget accordingly and this now had an affect on my credit score and not once did they call back to check if all is well and sorted.

Its been close to a month and I am still not refunded.

We try to abide by the law and constitution for whatever you have signed up for but nothing gets done in these cases had they (The Insurer) been at the receiving end then I would've received lawyers letters for missing 1 payment.

I haven't received a follow up call to check if its sorted nothing... Its actually very bad service for such a huge company and I refuse to re-charge and call them back.