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TM
Teboho M

1 reviews | Active since Mar 2018

12 Nov 2021, 11:33

Very Bad Service /Poor Service

I claimed on (3rd of November ) For my pool motor which stopped working , been waiting for ABSA to approve my claim.today 12th November I called the contractor (midnight spark trading ) to Get an update on the outcome of the claim, only then was I told that my claim has been rejected(got an outcome from the assigned contractor not Absa) . This is the second time Absa has rejected my claims , this is totally unprofessional and unacceptable , we pay insurance so that when we experience any problems we know the insurance would cover. When took insurance I was asked if the property has a pool or not so that everything regarding the pool will be covered now im claiming for a pool motor all of a sudden my claim is rejected after waiting +-10 days for an update .Absa failed to inform us that the claim has been rejected(Which I do not accept as this is the first time I'm claiming for a pool motor)

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Replies (2)
TM
Teboho M's update12 Nov 2021, 11:55
Reviewer Update
The lady i spoke to said my motor is not covered and again said they found out that my motor had deteriorated,that's the reasons for rejection of the claim, it doesn't make any sense to me, Because the first thing Absa did was asking me if i had a pool or not...for that reason I know my pool is covered... Absa should stop trying to reap people off like this. Same thing happened when i claimed for my bathtub,claim was rejected for unforeseen circumstances but rejection was overturned after almost 10 days again, this simply means Absa always does this to valnurable people and get away with it.... I'm not gonna let it slide like that,im paying for the insurance.
TM
Teboho M's update12 Nov 2021, 11:59
Reviewer Update
The lady who is handling my claim was so flipping rude to me....Absa does not treat their customers with dignity and respect... I'm so ashamed right now.