Very bad service

I am so upset with Absa insurance for my car, i had an issue last week with my documents and debit amount for the premium now they change the details and sent me new documents but with the incorrect regular driver details.. Dont the staff check if the documents is correct before sending out so if i didnt check then when i do claim then who would be sitting with an issue... I so regret changing from Momentum insurance. And im still waiting for my refund from 30 June ...Very Very unhappy client. i even called customer care on 5 july spoke to an agent advised her my call might cut so please call me back when it does and guess what she didnt even bother to call back.. Terrible customer care she should not be in that department.