Very bad service
I am very unhappy with the service i have been receiving. I cant even call it service. I put a claim i on sunday last week 20.10 but they only received it on wednesday?? 23.10. I have had no feedback on how far my claim is.. I dont get any replies on emails sent and i get different answers every time i phone. I want to know why am i not getting any feedback and why is there no urgentcy regarding my claim.i am in need of my vehicle.!!
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Absa Insurance Company Limited's replyOfficial
29 Oct 2024, 15:08Dear Michelle Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Vanessa CroweGroup Customer Care
Absa Insurance Company Limited's reply29 Oct 2024, 15:08
Official
Dear Michelle Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Vanessa CroweGroup Customer Care