Very bad service

On the 6th of June I had an taxi drove into my car which was a parked vehicle infront of my house on the pavement where the taxi came and drove my car right off and my entire boundary wall with down pipes off. I immediately made contact with my insurance which took me 1hour already to get hold of them. I asked them for emergency cover up no response, I asked when they coming no response. I covered up with wood in the mean time thinking they would come on Monday as it happened on a Friday morning no avail. If I didn't make contact they wouldn't of reached out to me they said they going to send out an assessor he came in the week whilst I was already rebuilding my own wall as it's a corner property and can't stay open. He said he will send it to absa and they will get back to me. Bear in mind I've been off from work from the Monday and has not been payed because of the wall and property that's open. This is not the first time I had to wait for absa response like this I don't think it's necessary for me to go on this platform to get listened too or helped. I'm tired of this even thevlawyers is asking them what is the next step as they want to claim for my car but absa Is the hold up