SP
Stuart P
1 reviews | Active since May 2020
08 May 2020, 10:16
Very bad experience with Absa Idirect
There was a ******* at my house. Front gate was visibly forced open. My car was broken into, yet no damage to the vehicle, because the car doesn't have damage they refuse to pay out the claim. They look for any excuse not to cover your claim. I am very disappointed with Absa Idirect. They do not care about their customers.
Helpful (0)
Replies (1)0
Replies (1)
Absa Insurance Company Limited's replyOfficial
08 May 2020, 11:17Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa Insurance Company Limited's reply08 May 2020, 11:17
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd