Vehicle Inspection Issue

I've always received excellent service from ABSA iDirect, but for some reason I'm unable to get an issue with the inspection of one of my vehicles sorted since August 2024.

After having trouble uploading the inspection photos via the website, I sent the required photos to *** - a total of 8 photos in three emails. Reference numbers: C-***9, C-***9 and C-***9. I then received the inspection certificate with only two of the photos, and the status showed "pending" requiring more photos. I phoned ABSA iDirect inquiring about this, and the agent said she'd request someone to follow up on this. I then received another inspection certificate, this time with only 5 photos and still with a "pending" status.

On the 17th of September 2024, I've uploaded all the required photos to the website (this time the website worked). I phoned ABSA iDirect to remove one of my other vehicles and inquired about the inspection certificate. The agent said she would follow up. I then again received an inspection certificate, still with a "pending" status. I rep**** to the email *** with all the outstanding photos on the 1st of October 2024 and received the reference number C-***8.

To date, I haven't received any further feedback. This means that I still only have third party insurance on this particular vehicle.

I don't know what else to do to get this sorted and I'm hoping that this review will reach someone who can escalate this matter and get it finalised.