UTTERLY DISGRACEFULL NON CUSTOMER SERVICE

I reported my water damage to ABSA home insurance on Saturday 19 April 2025 easter weekend. and up untill today there has been no feedback. ABSA wants me to run after them. Ive called a few times but to no avail. There is absolutely no customer service. they dont even have the decency to keep me the customer informed regarding the status of my claim. Even up until right now 08 May 20255 @ 11h05 am. No communication from ABSA. They appointed a service who then submitted their report on 25 April 2025.

Dear Customer Thank you for your request.

Your case has been forwarded to a consultant who will provide feedback within two business days.

The reference number for this Case is C-***8. If you have any queries or were requested to submit additional documents, please reply to this email directly, as your query will be automatically linked to your existing case.

We’re pleased to inform you that you can quickly and efficiently log your claim via our interactive voice response (IVR) system. Simply call ***and follow the step-by-step instructions. Your claim will be registered instantly, without the need for human intervention. A service provider will be assigned immediately on all geyser and pipe claims. Alternatively, you can log your claim via our Banking App or at absa.co.za. This streamlined process ensures a seamless experience that provides you with fast and hassle-free service – because your story matters. Please note our operating hours are from Monday to Friday from 8am to 16:30 pm excluding Public Holidays.

Kind regards ABSA INSURANCE CLAIMS

HOC Claims Wed 23 Apr, 10:49 to me

Good day,

We acknowledge receipt of your email.

The claim has been registered successfully. Your claim number is ***

A service provider has been appointed and will be in contact with you regarding and appointment for assessment.

The claim has been sent to the ABSA HOC Claims department and will be assigned to a claims agent, who will keep you updated every step of the way.

If you have any supporting documents or photographs of the damaged items , email us on ***, and add your Claimno: in the subject line.

For any further claim queries or claim status updates kindly contact the Absa HOC Claims Department on the following details: Absa HOC Claims Department Tel: ***(select option 2) E-mail *** with the Claimno: noted in the subject line

Kind regards,

HOC Claims Registration Department Absa Insurance Company Tel: +27 (0)860 100 876 Absa, 9 Lothbury Road, Auckland Park, Johannesburg, 2092, South Africa www.absa.co.za