UTTERLY DISAPPOINTED

Was involved in an accident on 19 September. From the day of lodging a claim, there has been no sense of empathy and engagement with myself as client. Had to call consultants every other day to get an update on progress of claim. Had no resolution up to the 1st of September (DAY OF VEHICLE INSTALLMENT AND INSURANCE DEBIT), only to be informed on 9 September that the vehicle is a write-off. Yesterday I received a letter (total loss agreement) that I have to sign. The amount indicated on letter is less than total damages quote, and I am still liable for R5 500 excess fee, on top of the shortfall amount. I am absolutely appalled by the treatment and outcome of this whole process. Given that there was such little to almost no communication, I don't even know how the discrepancy is justified. Appalling!