Useless service

I am not pleased with Absa at all. What's the point of insurance if they don't come to your aid when you need them the most.

Today I had an unfortunate event of having my car malfunction on the N1, fast lane at that. The hazards warning lights wouldn't come on, my windows wouldn't close and when I came to a halt I had to quickly think of who to call, I was panicking. My dealership came to mind because they've never disappointed me. And once again, they maintained...Road Assistance was on point. My car was towed because it wouldn't start.

When I got home, I tried calling Absa idirect insurance. They wouldn't answer. I was persistent because I need to see my money's worth. And needed an indication on how to proceed after explaining my situation. Eventually I got an answer only to be told I must wait for business day to get assisted and that I might not even qualify for a courtesy car.

How??? How wouldn't I qualify when I am paying for that service. I'm on Comprehensive insurance option and I am paying for incase I need a courtesy car. I can't even imagine how stranded I would've been had I tried contacting them first. Their Roadside Assistance number just rings.

I am really upset and considering discontinuing my insurance with Absa because at this point, it is useless. Meanwhile I'm always on time with my payments.