Useless client service agents

I dont have words for Absa. Been phoning in since January to fix my policy that started dec.Phoned in Again today twice 1st consultanted pretended not to hear me..phoned back spoke to Amenda, i was requesting to speak to a team leader or manager also did not transfer my call. YOU GUYS MAKE ME SICK. ILL NEVER REFER ANYONE TO YOU. Been Banking with you guys for how many years. And this is the service a person receives. NO THANK YOU. Ill take my business somewhere where they know how to deal with clients. Finally on Tuesday my policy is fixed after how many calls to client service to notice that you are charging me more than a 100 extra....*****. December when i did my quote my content cover amount was R161.82. Now its 298.77. Really now... sorry im done. If this is what i must deal with to sort out my policy that i have for 2months what will happen on claim stage...Lezette Smit. Policy number ***