Useless Absa idirect insurance

Absa idirect insurance has contracted Paragon Technologies to be one of their service providers and their service is shocking. I received a computer from them on the 8th of February 2022 and as soon as I use the computer, the computer was having problems, some of the buttons were getting stuck, the computer is slow, the last straw was when it didn't want to connect to the internet. After I've complained to the insurance, one of Paragon employees contacted me and I told her about my ordeal. I asked her why they replaced my computer with a s**** computer, she told me that the computer is new and I asked her where do they buy these computers, she said they don't buy to retailers, they buy from imports. I intentionally asked her because I knew where they bought my computer, my computer was bought on a retailer, it was bought at Hifi cooperation. The box has a sticker showing that it was bought at Hifi cooperation. It dawned on me why this computer is not working properly because it was bought at Hifi cooperation and most people complain about stuff bought from Hifi cooperation, I myself I don't buy there, I bought my damaged computer from makro. This is a problem, I don't know why ABSA is sending someone to buy a computer on my behalf instead of giving me the money and buy it myself, something is fishy here. At the end of the day I the customer suffers and had to run around now. Now you will come and fetch the computer, I will be left without a computer, what kind of service are you rendering, to me you guys are just useless.