Useless ABSA Idirect

I attempted to add household insurance to my existing insurance with ABSA Idirect. Over the course of the last 3 days I have spent more than 1hr 30 mins waiting for their call centre to take my call. Eventually a lady assisted me friendly and were to mail the new contract so that I can use it to cancel my house insurance from another company. This is where I started noticing that they are totally unprofessiinal. I have sent mails, requested callbacks, even emailed them svmcreenshots of how long I have been holding the line...to no prevail. Their automated email answer and case numbers is a hoax and it is impossible to make contact unless you phone the accident (standing next to the road) department. Even they attempted to assist me yesterday and eventually the lady called me back and said she would try to have the contract department call me back. Once again to no prevail. The day before yesterday I have loaded R100 of airtime and after holding for the 1hr 30 minilutes or si, R100 of airtime just ran out. I have now decided to cancel my insurance with them and will rather pay a littlebit more with another more reliable company with whom I can communicate. Will send them an email stating that I cancel my services with them and stop the deduction order for it is virtually impossible to contact them telephonically or per email. Useless useless useless company.