Useless ABSA Home Insurance

You get bad service and then you get ABSA Insurance. The MOST *********** staff and business you will ever get to deal with.

We logged a claim for burst geyser 7:55am. Get claim confirmation by 8:05am. By 15:00pm the assigned plumbing company still hasn’t received the authorisation yet. We called every hour for an update just to be told they will resolve it now and still nothing gets done.

After a 30min call with the plumbing company that told the staff member in ABSA HOC office what to do they received the authorisation.

How bad can service be? Really ABSA. Easy to get our premium every month but completely useless to resolve the simplest of claims.

Best part is still to come as we have a lot of water damage in one of our rooms.