DP
Deon P
1 reviews | Active since Mar 2011
24 Mar 2025, 15:09
Useless Absa Activate Insurance
I emailed Absa Activate on 18 Feb 2025 to cancel my policy after increasing my premium twice in one year, once for a claim that I cancelled and then again on renewal. They then debited my account again on 15 Mar 2025. I have tried numerous times to phone but the calls get cut off after 1 hour of holding on. Extremely poor service.
Helpful (0)
Replies (1)0
Replies (1)
Absa Insurance Company Limited's replyOfficial
24 Mar 2025, 15:36Dear Deon Pieterse Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***9. Kind regards,Group Customer CareRezona Louw
Best regards,
Absa Insurance Company Limited's reply24 Mar 2025, 15:36
Official
Dear Deon Pieterse Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***9. Kind regards,Group Customer CareRezona Louw
Best regards,