Useless

In my whole life I have never seen such a useless insurance company, The are quite keen to tell you about there telematics device and how you get money back, but try calling their helpdesk or logging a query via email, you will never never never get feedback or answer. I have tried for the past moth now to get through to the in various ways and do net get a reply at all. I also sent them a cancelation email and still did not get any response, however, they keep on deducting premiums at the end of the month. Because of their useless service, it also affects future insurance premiums.