Urgent unauthorised policy cancellation

Dear Absa Insurance Customer Service Team,

I am writing to express my deep concern and frustration regarding an email I received, stating that my insurance policy (Policy No. ***) is set to be cancelled effective 01-Dec. The email further indicated that I had requested this cancellation. Let me be unequivocally clear: I never made any such request, nor did I contact Absa Insurance regarding the termination of my policy.

I expect my policy to be reinstated immediately, with no disruption to my coverage, as this cancellation is entirely unauthorized. Furthermore, I request a thorough investigation into how this cancellation request was initiated without my consent or knowledge.

Please confirm the reinstatement of my policy as soon as possible, and let me know what steps are being taken to prevent such an issue from occurring again.

For your reference, my ID number is ***.

I trust you will treat this matter with the urgency it deserves. I look forward to receiving immediate confirmation that my policy remains active.