Urgent: Ongoing Unresolved ABSA Insurance Deduction Issue

This is now my second time reaching out via this platform for assistance regarding ABSA’s failure to resolve an issue that has dragged on far too long. I am extremely frustrated by the lack of urgency, accountability, and the poor customer service I have received.

On the 22nd of February 2025, I purchased a vehicle that was insured through ABSA. Just two days later, on the 24th of February, I cancelled the ABSA insurance and submitted all the required documentation, including proof of alternative insurance cover.

Despite following the correct procedure, ABSA still went ahead and deducted insurance premiums on the 1st of March and again on the 1st of April 2025. I made several phone calls attempting to rectify this, but was constantly transferred from one department to another, with no one able to provide meaningful assistance or resolution. I eventually escalated the matter on this very platform. After that, only one of the incorrect debit orders was refunded.

I am still waiting for the second deduction to be reversed. It has now been several months, and I am appalled at the lack of progress and response. I have called repeatedly throughout the past few months and have yet to receive any clarity, explanation, or resolution.

This ongoing issue is unacceptable. I demand that ABSA immediately process the refund of the outstanding debit order and provide written confirmation thereof. I also expect a detailed explanation as to why this matter has remained unresolved since February 2025, despite my numerous attempts to follow up.