FS
Francois S
1 reviews | Active since May 2018
02 Jun 2025, 12:29
Urgent: No Response from ABSA iDirect – Immediate Assistance Required
Dear ABSA iDirect Team,
I left a message this morning at 09:00 via the ABSA Message Centre, as no consultant was available. It is now 12:30, and I have still not received a call back.
I called again and was once more directed to the Message Centre. This level of service is unacceptable—especially when clients have urgent matters that require prompt assistance.
If ABSA iDirect cannot handle the volume of customer queries, it raises serious questions about your commitment to your clients. I urgently require a call from an agent today. If I do not receive assistance shortly, I will have no choice but to move my insurance to a provider that values its customers.
Please treat this matter as urgent.
Sincerely,
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Replies (2)FS
Francois S's updateReviewer Update
02 Jun 2025, 12:39After trying to call again without receiving a callback got through to an Agent, Agent complains that her system is slow. After holding on agent told me that the system is offline. Asked to Speak to Francina her manager. Holding on to be transferred I was cut off the line. Worst Service ever I have experienced!!
FS
Francois S's update02 Jun 2025, 12:39
Reviewer Update
After trying to call again without receiving a callback got through to an Agent, Agent complains that her system is slow. After holding on agent told me that the system is offline. Asked to Speak to Francina her manager. Holding on to be transferred I was cut off the line. Worst Service ever I have experienced!!
Absa Insurance Company Limited's replyOfficial
02 Jun 2025, 13:13Dear Francois Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution. The reference number for your complaint is C-***4. RegardsPravesh BejayCustomer Value Management
Absa Insurance Company Limited's reply02 Jun 2025, 13:13
Official
Dear Francois Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution. The reference number for your complaint is C-***4. RegardsPravesh BejayCustomer Value Management