Urgent Follow-Up Required on Claim – Reference C-***5

U closed my case, without proper investigation telling me am a innovation client, u told me I haven't bn paying my account when I sent you the statement u ignored my email. I want my case to be attended ASAP thats my policy number with absa PL-EXC*** ... even this one ignored my emails ***ca I want to know when was this policy cancelled cos it reflects on my vehicle finance statement it's deducted. This is what I have to endure whenever I submit a claim with ABSA.The level of service and the manner in which this AIS Insurance Claims handles matters have been extremely unfair to deal with below everytime dealing with you guys This AIS Insurance Claims (***) i can assure you it's not monitored judging by my past experience. (eg: below sent claim in sept - claim processed in december) so yo SLA is 3months.There always seems to be blame-shifting between departments, despite the fact that it is all under one brand. As a customer, I should not have to be passed from one department to another while trying to resolve a claim. I expect accountability, clear communication, and a coordinated approach to customer service.The ongoing delays, lack of clarity, and inability to obtain straightforward answers have made this process unnecessarily difficult.