Urgent: Complaint Regarding Premium Increases and Excess Adjustments

Dear Hello Peter Team, I am writing to express our dissatisfaction with the service we have received from ABSA iDirect. We have been struggling to get in touch with your team for some time, and when we finally managed to connect today, we encountered a very rude representative. Our main concerns are as follows: Premium Increase: We have noticed that our premium is rising despite the depreciation of our car’s value. This feels unreasonable and unfair. Excess Increase: The excess amount has been significantly raised from R3,000 to R5,000, and the window excess has increased from R500 to R1,000. This is excessive and not in line with the actual value of the vehicle. We are very unhappy with these changes and the manner in which we were treated. We were able to get the Premium amount adjusted slightly but not the excessive excess. Our policy schedule was emailed and is very concerning as there is incorrect info for example saying we have a tracker which we dont. And other information is said not provided which we did provide. We kindly request that someone from management contact us to address these concerns. Please understand that we are considering canceling our insurance with ABSA, and we believe that word of mouth is powerful. We hope to resolve this matter amicably. Thank you for your prompt attention to this issue.