Urgent Complaint Regarding Lack of Response, Poor Customer Service, and Debit Order

Absa Activate Insurance Team,

I am writing to express my frustration and concern regarding the lack of response and the poor customer service I have encountered over the past week. Despite sending multiple emails regarding my query, I have yet to receive any acknowledgment or response from your team. This ongoing lack of communication is extremely disappointing, especially when I am seeking assistance for a pressing matter.

Additionally, I have tried reaching your customer service team by phone on several occasions. After being placed on hold for over an hour, my call was unexpectedly dropped without any explanation or follow-up. This experience has left me feeling ignored and dissatisfied with your service.

Furthermore, I would like to bring to your immediate attention that there is an issue with my debit order. My account has not been debited as expected, which poses a significant concern. If any issues arise or if a claim is needed, please be advised that it will be on your account as this problem is due to your system, not mine. I urge you to resolve this as soon as possible to avoid further complications.

As a customer, I expect timely and professional service, and I trust that this matter will be prioritized and resolved without further delay. Please confirm receipt of this email and provide a clear timeline for when I can expect both a response and resolution to my concerns.

Policy Number: ***

Thank you for your attention to this matter. I look forward to your prompt reply.

Sincerely,

Dean Oosthuizen