Urgent Complaint Regarding Incorrect Premium Deduction

Dear Absa Insurance Team,

I am writing to formally express my deep dissatisfaction with the recent handling of my insurance premium deductions. When I initially chose Absa Insurance, I did so because it met all my coverage needs at a competitive price and even exceeded my expectations. However, over the years, I have noticed concerning practices that I chose to overlook—until now.

Last month, a mix-up occurred regarding my premium payment. A consultant previously informed me that if a deduction was missed, the amount would be debited the following month, and I even received written confirmation that my January 2025 premium would be added to my February 2025 premium. I was completely fine with this arrangement.

However, to my absolute shock, instead of a double deduction as expected, I saw a request for a triple premium deduction—far beyond what I planned for or had available in my account. I have no idea how this amount was calculated, and frankly, this is unacceptable.

Today is 28 February 2025, and I need immediate clarification on whether this issue will be rectified or if I should start searching for a new insurer. I cannot afford gaps in my coverage due to mismanagement on your end.

Please respond urgently with an explanation and a resolution. I expect a swift correction to this matter.