Urgent: Cancellation Request Not Actioned

Good day

I am writing to express my frustration regarding my insurance cancellation request.

My initial request was submitted on 06 March, and to date I have not received any confirmation that the cancellation has been processed. Despite sending multiple follow-up emails (over 10), I have not received any assistance.

I requested cancellation due to affordability concerns and have clearly stated that I do not require any further discussion—I simply need the policy to be cancelled.

At this point, I am concerned that a debit may still be processed, which is unacceptable given my prior requests. I have also escalated this matter to the Ombudsman for Insurance.

Please treat this as urgent and confirm in writing that my policy has been cancelled with immediate effect.

Kind regards