JD
Justine Date-Chong
1 reviews | Active since Jun 2015
25 Mar 2025, 18:17
Urgent Assistance Required - Policy Cancellation
I have been a loyal Absa customer for many years and have always had positive experiences with their service. However, I am extremely disappointed with the Absa Activate Insurance division.
I have been trying to cancel my Absa Activate policy for the entire day, spending 2.5 hours on hold, speaking to multiple representatives in other departments, none of whom could assist and sending two emails, for which I have received case numbers but no response.
It is deeply concerning that a service of this nature is so difficult to reach. I urgently request immediate action to cancel my policy with immediate effect. Please have a representative contact me as soon as possible to resolve this matter.
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Justine Date-Chong's updateReviewer Update
26 Mar 2025, 17:10Good evening Godfrey,
Thank you for the response.
I was in a client meeting at the time Absa tried to call me, I tried calling back and unfortunately it was a one way line so I have called Absa Activate again ***) and the agent has put me through to the cancellation department and I've been waiting for 56min32sec and counting, this is honestly such a hassle just to cancel my policy.
Can someone please email me with confirmation that they have received my emails regarding cancelling my policy because trying to speak to someone is nearly impossible. I am absolutely frustrated at this point that it has taken so long for such a simple request.
I NEED ASSISTANCE URGENTLY!!!
Thank you for the response.
I was in a client meeting at the time Absa tried to call me, I tried calling back and unfortunately it was a one way line so I have called Absa Activate again ***) and the agent has put me through to the cancellation department and I've been waiting for 56min32sec and counting, this is honestly such a hassle just to cancel my policy.
Can someone please email me with confirmation that they have received my emails regarding cancelling my policy because trying to speak to someone is nearly impossible. I am absolutely frustrated at this point that it has taken so long for such a simple request.
I NEED ASSISTANCE URGENTLY!!!
JD
Justine Date-Chong's update26 Mar 2025, 17:10
Reviewer Update
Good evening Godfrey,
Thank you for the response.
I was in a client meeting at the time Absa tried to call me, I tried calling back and unfortunately it was a one way line so I have called Absa Activate again ***) and the agent has put me through to the cancellation department and I've been waiting for 56min32sec and counting, this is honestly such a hassle just to cancel my policy.
Can someone please email me with confirmation that they have received my emails regarding cancelling my policy because trying to speak to someone is nearly impossible. I am absolutely frustrated at this point that it has taken so long for such a simple request.
I NEED ASSISTANCE URGENTLY!!!
Thank you for the response.
I was in a client meeting at the time Absa tried to call me, I tried calling back and unfortunately it was a one way line so I have called Absa Activate again ***) and the agent has put me through to the cancellation department and I've been waiting for 56min32sec and counting, this is honestly such a hassle just to cancel my policy.
Can someone please email me with confirmation that they have received my emails regarding cancelling my policy because trying to speak to someone is nearly impossible. I am absolutely frustrated at this point that it has taken so long for such a simple request.
I NEED ASSISTANCE URGENTLY!!!