LM
Lucky M
1 reviews | Active since Apr 2020
16 Apr 2020, 11:07
Unwanted Insurance
I did not give ABSA any permission to add insurance on my vehicle account only to find out that business is ran like a corner ****a shop from ALEXANDRA, they claim to have sent me texts, emails and phone calls and when I check my phone and emails there is no proof that they even tried to make contact with me I just hate lies especially from a reputable business such as ABSA, I mean we are all feeling the COVID-19 belt tightening but it does not mean they have to start squeezing cash from their clients CIC now I’m over insured in this vehicle and they are running around with my money!
Helpful (0)
Replies (1)0
Replies (1)
Absa Insurance Company Limited's replyOfficial
16 Apr 2020, 14:57Dear Customer
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours.
Looking forward to being of service to you.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Absa Insurance Company Limited's reply16 Apr 2020, 14:57
Official
Dear Customer
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours.
Looking forward to being of service to you.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd