Unsympathetic and pathetic resolve during a natural disaster

Absolutely deplorable and pathetic service. Was hit by a tornado on 3rd June 2024 that left my property in ruins. To date, going onto 3 months as of 3 September, and ABSA Insurance has not yet tended to any finalization of my claim! To make things worse, there's zero communication from them. I phone in, and I'm placed on hold for sometimes over 30minutes whilst they phone to get feedback from other departments! I was told the underwriting team was supposed to get back with additional premiums that needs payback due to a mishap from ABSA not increasing the insured value when an assessment was done back in 2020.

The issue I have, is that I'm sitting without windows! It rains etc and there's further structural damage occurring. ABSA Insurance has not allowed for any temporary repairs therein. Even the temporary roof fix was a joke with the contractor just placing normal membrane over the open roof. eventually I just paid R330000 out of my credit card and privately got the roof done to preserve my structure best I can. The damp is totally soaking into walls and even insect and termite infestation has started!!! I'm furious at ABSA Insurance for dragging their feet. I'm living in utter squalor, which is also unhygienic- black mold is growing on walls and should not be breathed in but I have no choice whilst I wait for ABSA Ins to wake up!!!

This is so unempatheic and inconsiderate of ABSA. During a natural disaster one would think your Insurance has your back. I'm a single female living on this property, my security is even compromised with my heath. So so disappointing