Unsatisfied customer once again !!!

Im extremely unsatisfied with the service received from Absa insurance and Absa Vehicle and Asset Department. The asset department had my updated number but according to the Insurance they didn't have the same details. The chose to contact me on a number that didn't exist and as a result they never got ahold of me and automatically added insurance to my VAF acc without my knowledge. They also claimed to have sent a letter to me but nothing of that sort was received. I wasn't even contacted via email. I also bank with Absa, so they took of advantage over the fact that they have access to my banking account and approved a Debi Check mandate on their own 2 days before my pay date for the new instalment including the insurance. I was not made aware of this change before my paydate and now they tell me that the cancellation process takes 5-7 business days to process and so will a refund but only dual insurance, whatever that means.....Well my point is that, now im also being told that if I were to stop the debi check, and make a payment on my own for the normal VAF instalment, I will now be put into arrears on my VAF because the cancellation hasn't been fully processed....

As a valuable client to Absa, this is unacceptable as I cannot afford to allow my vehicle to go into arrears when it was not my fault in the first place. Furthermore I have other obligations to fulfill and I don't think that it's fair for Absa to do this to a loyal customer. I want a manager or someone in authority to assist me as soon as possible. I will no problem but to contact the ombudsman with this unfair treatment I have received from Absa. I will not be implicated for their negligence.