Unsatisfactory service it annoys me

Absa idirect...

Is becoming a pain in my ass, I bought a brand new vehicle and I was told to send them pictures of the car as per their requirements in order to insure, unfortunately I have send those picture several times in two folders but they have kept on saying that they haven't received the picture of the car...

They took the money, for the portion of this month so the car could be insured the time I collected...

Now they are threatening me that since they haven't received those pictures the will not insured...

If they haven't recieved why can't they book for me an assessment Centre to have those pictures as they want...

It's very annoying be threatened why they don't come up with a solution to have this sorted, unfortunately what they want, am not trained to exactly give then what they want rather they give me an alternative to get to assessment Centre for those pictures taken with the stamp they need as per their requirement..