Unsatisfactory service absa i direct.

I am very dissatisfied with the service from ABSA idirect. Their addressing of claims, issues with Complaints department or trying to get communication with Sipervisors is also very unsatisfactory. Claims take an eternity to be finalized. Following up on claims is very taxing and takes up too much of time. The threats and allegations from the Claims Cost Control is unacceptable. It is frustrating to constantly repeat all the information. The service is very unprofessional. I am also shocked and appalled by the behaviour of the Claims Cost Control. I never thought I would ever be treated like a ********, merely by being a client of ABSA idirect Insurance.