Unsatisfactory claim handling and incomplete damage fixing

Very bad service i experienced wuth my first ever claim after being insured with Absa Idirect for over 5 years. They took forever to respond after my claim was registered all they did, they kept phoning me and asking same question over and over again. Was finally assisted almost 3 months after claim was registered by one staff member who said was going through incomplete claim. Still all the damages to my car where not fixed. Their assessor declined approval of the rest of damages to be fixed when it was initially approved. Even today im still sitting with ugly scratches on my car. Im definitely leaving Absa Iderct im not happy at all. They send me after service questionnaire which i filled in within a week. After two months they called me wanting to ask me questions about service. It seemed to me that the lady didn't even realize i have been send the after service questionnaire link. Which indicates they never bothered to look into it.