MS
Martin S

1 reviews | Active since Jan 2013

21 Sept 2024, 20:43

Unresponsive, 3weeks of trying to speak with aomeone to get a simple confirmation of cover. AVOID AT ALL COSTS

What a disaster, ABSA Activate is hands down the worst insurance I've ever had. Don't be fooled by their competitive premiums, you get what you pay for. I've been battling 3 weeks to get in touch with someone to get a simple conformation of cover, tried messaging, sending emails, phoning and holding for hours... Now I'm trying to cancel my policy, which seems like an impossible task. 3 weeks later and my insurer has not responded to any of my numerous requests.

Rather go with Naked, I sogned up amd got my cpnfirmation of cover letter within minutes. ABSA is stuck in the 80's, minus the customer service. Pathetic pathetic!

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Replies (1)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply23 Sept 2024, 09:31
Official
Dear Martin Spangenberg
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.  
 
The reference number to your complaint is C-***3.
 
Kind regards,
Group Customer Care
Rezona Louw