Unreliable services

So, Absa has time to respond to negative comments made here but no time to respond to their clients' emails, interesting! Their app does not work. Sent an email more than two weeks ago, no response. Not even sure what is happening with the debit order. Are they intentionally doing this or are there no competent people to handle their clients? Call, wait for 30 minutes then get cut off!!! Come on now, I'm sure you can do better than this.