Unreliable, No transparency and bad Customer Service

I thought I must share my experience with Absa Idirect so people can join at their own risk. Incident No. 1 My debit order didn't go though due to ********** activities on my account (authorized debit orders). when i called requesting bank account details to pay for my insurance , i was told that they dont have such an account and will debit twice the following month. same thing happened, unauthorised debits and account lapsed.

I was advised by Absa manager to change my bank account and open a new one and debits to go through on new account. insurance was renewed. I later had a windscreen claim and was not approved because I was not covered at the time of the incident and I should have paid money into their Absa Idirect bank account for my account to remain active. I requested call recording about wanting to pay the money. they were not found. so there was no evidence according to them to cover me, that I had requested to pay the insurance fee.

Incident No 2. My car refused to start while at Brooklyn Mall Pretoria, I waited 4 hours for assistance to arrive nothing. The security personnel assisted me because the kids were restless and it was now late.

Incident No3. I called the call centre to complain about being stranded at the mall for 4 hours with kids and was informed that I am not Absa responsibility. If Absa fails you in a town how much more when you are stranded travelling on a road outside town? With the high rate of GBV against women and children i would not advise people to rely on them. I was forced to cancel my insurance with them as they were not reliable and joined another insurance company. Im still driving with a cracked windscreen as the new insurer can not take responsibility..