Unreliable and unprofessional insurance company ever.

I claimed power surge incident on my house 1content insurance with Absa Idirect. My TV and amplifier were involved.Absa appointed a service provider to assess my appliances. Service provider appointed third-party, courier guy to pick up appliance. Service provider requested me to take pictures of the appliances and send to them before courier guy pick up the appliances.During the transit my TV screen got cracked and damaged. Service provider submitted a report to Absa based on damaged screen not on power surge. My claim was rejected because I was not covered on accidental damage. I complained to absa and service provider and the matter was investigated. Service provider took a liability and paid me half amount of my TV value. Absa did not entertain, review or reconsider my claim after all investigations was concluded instead I was paid by service provider of which was not enough to cover value of my TV. I'm very disappointed on Absa insurance and I won't recommend Absa Idirect insurance to anyone after all I won't through even after the investigations were done and all evidences were sufficient.I was not having contract or insurance with service provider but Absa.