unrecommended insurance provider

This is one epic failure as a insurance provider. When submitting claims nobody from absa will call or communicate with you at all. The company used to issue repair work is Digicall assessing solutions who bad for business altogether. The claims portal is beyond pathetic. When trying to track your claim the info differs as you log in and out and changes are seen which is sketchy at least and appears *****ulent. On the claim progress tab it will be ticked off for registration,appoint assessor,received assessment report,claim status then complete. For a previous claim only the first and last process is ticked off and you don't see the info that was given when the claim was submitted. To date i submitted a claim the 25th Jan 2025,the assessor was here and left. It is the 2nd of february and absa nor Digicall communicated further with regard to the claim. According to the claim track option absa is awaiting an assessment report. When raising the issue on X with a absa representative it was supposedly escalated. After it was escalated i received a sms where the incorrect claim number was being escalated. I urgently need this matter sorted so as to move away from absa as a insurer.