MS
Mankwana S
1 reviews | Active since Jan 2025
17 Jan 2025, 11:51
Unreachable for over 3 weeks!!!!!!!!!
This is the worst insurance company... the customer service is pathetic. We have been trying to get hold of them since mid December to update very important insurance details but no one picks up the phone. When they do pick up, the call gets cut off within seconds. We have never claimed from them but their conduct makes one wonder how much more horrific their claim process will be.
Helpful (0)
Replies (3)0
Replies (3)
Absa Insurance Company Limited's replyOfficial
17 Jan 2025, 13:02Dear Rames, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***0. RegardsGodfrey NdouCustomer Value Management
Best regards,
Absa Insurance Company Limited's reply17 Jan 2025, 13:02
Official
Dear Rames, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***0. RegardsGodfrey NdouCustomer Value Management
Best regards,
MS
Mankwana S's updateReviewer Update
21 Jan 2025, 14:31Hi Godfrey
Thank you for your feedback. We were contacted by Tokollo Morakile and asked to cancel the insurance, requeat to cancel was said to been capture and we then asked for a refund for the premium debited on the 15th of January. While we waited for the refund the team seems to have gone and opened a new account/insurance, then they went further to debit R688 on friday which was not discussed at any point on our call. Can you please look into this. Im really frustrated at this point
Thank you for your feedback. We were contacted by Tokollo Morakile and asked to cancel the insurance, requeat to cancel was said to been capture and we then asked for a refund for the premium debited on the 15th of January. While we waited for the refund the team seems to have gone and opened a new account/insurance, then they went further to debit R688 on friday which was not discussed at any point on our call. Can you please look into this. Im really frustrated at this point
MS
Mankwana S's update21 Jan 2025, 14:31
Reviewer Update
Hi Godfrey
Thank you for your feedback. We were contacted by Tokollo Morakile and asked to cancel the insurance, requeat to cancel was said to been capture and we then asked for a refund for the premium debited on the 15th of January. While we waited for the refund the team seems to have gone and opened a new account/insurance, then they went further to debit R688 on friday which was not discussed at any point on our call. Can you please look into this. Im really frustrated at this point
Thank you for your feedback. We were contacted by Tokollo Morakile and asked to cancel the insurance, requeat to cancel was said to been capture and we then asked for a refund for the premium debited on the 15th of January. While we waited for the refund the team seems to have gone and opened a new account/insurance, then they went further to debit R688 on friday which was not discussed at any point on our call. Can you please look into this. Im really frustrated at this point
Absa Insurance Company Limited's replyOfficial
21 Jan 2025, 17:28Dear Rames, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***0 RegardsGodfrey NdouCustomer Value Management
Best regards,
Absa Insurance Company Limited's reply21 Jan 2025, 17:28
Official
Dear Rames, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***0 RegardsGodfrey NdouCustomer Value Management
Best regards,