LM
Langa Mïțčhěł
1 reviews | Active since May 2018
14 May 2024, 16:31
UNPROFESSIONAL CUSTOMER SERVICE AGENTS, ABSA ACTIVATE
I called absa activate 4 times today for an enquiry, the level of unprofessionalism is appalling. The 1st guy who took my call was busy with a conversation on the side and I got cut off. I subsequently called 3 more times and your agents answer the hang up on me(I could hear that they answered because of background conversations). Is this the level of service you offer your clients?Makes me wonder what the claims experience is going to be like.
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Absa Insurance Company Limited's replyOfficial
15 May 2024, 11:45Dear Langa Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***8. Kind regards,Vanessa CroweGroup Customer Care
Absa Insurance Company Limited's reply15 May 2024, 11:45
Official
Dear Langa Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***8. Kind regards,Vanessa CroweGroup Customer Care