UNPLEASANT SERVICE FROM ABSA

I went to fetch my car on Tuesday from the panel beaters, and the panel beater (Nu Wagon Autobody) notified me that my car got hail damaged and said that I should make a claim for the damage. I cannot claim damage that wasn’t caused by me.

I cannot pay for something that wasn’t my responsibility. Shandre said that an email was sent to ABSA iDirect Insurance about this, but I was not notified of the hail damage but I have to pay for it. On top of that petrol was drained out of my car and the inside of my car was left in a disgusting state (the accident was outside of the car but the bumper). No assessor has contacted me to ask about the service.

This is completely unacceptable, and I really need this to be resolved accordingly because I will not pay for something I didn’t do. And the hail damage on my car will need to be fixed. I was advised by Tyronne Scholtz that my issue has been escalated to Absa Management but I have not received any feedback regarding the matter I will end up going to social media AGAIN, as this is now my second encounter where I was not assisted by Absa. I will definitely be canceling my car insurance with Absa, but when it is time for money to be debited, I get an SMS to be reminded about that, but when I need assistance, they are nowhere to be found. Will be going onto HelloPeter as well since that is the only way that I get assistance