1 reviews | Active since Oct 2021
Unpaid Claim
I have lodged a claim with Absa direct regarding my accident.I can assure you that their services sucks, devastating, with poor customer service and unprofessional. I've been sent from pillar to post for three months.
I was informed that my claim failed validation, I then escalated to the claim adjustor manager and still with the same feedback. I therefore contacted the customer complaint resolution department to no success.
They claim that I wasn't the one driving the car and not even present during the time of the accident. I submitted all the required documentations for their perusal and their response deviates from the accident report I submitted after the SAPS official attended the accident scene and to the best of my knowledge, I was the one driving and involved in the accident. Can you imagine that the car is written-off and been paying my obligated premiums for three months not in possession or driving my car since it's at the penalbeater.
I even requested that they refund all my contributed premiums to date so that I can see on how to repair the car, taking into consideration that it's still financed and still they are refusing.I've been a loyal client and succefully paid my monthly premiums for more than two (2) years without skipping even a single month.
I am very much annoyed and disappointed after exhausting all the possible resources of help. Kindly advise on where to consult in a situation like this.
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Leaders like Her are very rare to find,Her level of professionalism proves that she's heading to a brighter career future guided by Absa I-Direct operational credentials.
I've been posted from pillar to post and still my claim is falling validations, up until I escalated to the Ombudsman for reviews but awaiting feedback. The response or communication from the following were very much rude, barbaric and with lack of good customer services:
1. Themba Manganyi (Loss Adjustor).
2. Mduduzi Khumalo (Action Line).
3. Steven Styne(Manager:Specialised claim services)
4. Ntladi Mthimunye (Specialised case manager:Customer service).
It cleary proves that unprofessionalism is still problematic at institutions like Absa I-Direct.
My heart still heavily bleeds out of the unfair treatment recieved after been a loyal customer for more that two years of successfully honoring my monthly premiums. The least feedback they could provide was an insurance repudiation letter that still doesn't highlight their findings that led to the rejection.
I will still tap all the resources available for my claim to succeed. Again, thumbs up to Mbali.We need people like you who are keen to serve the people. Your future is looking very bright🙌🏿
Leaders like Her are very rare to find,Her level of professionalism proves that she's heading to a brighter career future guided by Absa I-Direct operational credentials.
I've been posted from pillar to post and still my claim is falling validations, up until I escalated to the Ombudsman for reviews but awaiting feedback. The response or communication from the following were very much rude, barbaric and with lack of good customer services:
1. Themba Manganyi (Loss Adjustor).
2. Mduduzi Khumalo (Action Line).
3. Steven Styne(Manager:Specialised claim services)
4. Ntladi Mthimunye (Specialised case manager:Customer service).
It cleary proves that unprofessionalism is still problematic at institutions like Absa I-Direct.
My heart still heavily bleeds out of the unfair treatment recieved after been a loyal customer for more that two years of successfully honoring my monthly premiums. The least feedback they could provide was an insurance repudiation letter that still doesn't highlight their findings that led to the rejection.
I will still tap all the resources available for my claim to succeed. Again, thumbs up to Mbali.We need people like you who are keen to serve the people. Your future is looking very bright🙌🏿