Unnecessary Yearly Increase

5 star service from CebisileS when I called the Absa Activate contact center, she definitely helped Absa to keep this customer.

The reason for the 3 star rating on Absa insurance is their policy to increase my monthly premium substantially (more than 10%) with their yearly review under the guise of "increased risk", although the value of the insured car has dropped significantly in the past year and I have had no claims.

I never had anything like this at my previous insurers, as a matter of fact, my previous insurer lowered my premium yearly as the value of the car decreased. If they do decide to increase my premium next year I will probably move to a new insurer.